Return & Refund Policy

Last Updated: July 31, 2026

Thank you for shopping with Canvas and Sail Loft / Bespoke Textile and Upholstery Solutions ("we," "us," or "our"). Because we specialize in custom-fabricated marine canvas, bespoke automotive upholstery, and tailor-made commercial textile solutions, our return and refund guidelines differ between custom-fabricated projects and standard off-the-shelf goods.

1. CUSTOM-FABRICATED & MADE-TO-ORDER PRODUCTS (FINAL SALE)

Due to the bespoke nature of custom canvas work, sailboat enclosures, automotive interior upholstery, starlight headliner installations, and made-to-order commercial textile fabrications, ALL CUSTOM ORDERS ARE FINAL SALE, which includes but is not limited to the projects requiring a PDF measurements document filed and signed.

* Once production or fabric cutting has commenced based on approved measurements, schematics, or customer designs, the order cannot be canceled, returned, or refunded.

* It is the customer's responsibility to verify all measurements, fabric colors, trim options, and vehicle/boat dimensions prior to giving final project approval.

2. STANDARD OFF-THE-SHELF MERCHANDISE

For standard, uncustomized, and pre-manufactured retail items (such as standard foam mats, basic supplies, or un-cut hardware):

* You have 30 calendar days from the date of delivery to request a return.

* To be eligible for a return, the item must be unused, un-cut, in the same condition you received it, and in its original packaging.

* Shipping fees are non-refundable.

3. WORKMANSHIP & FABRICATION GUARANTEE

We take extreme pride in our craftsmanship. If a custom product fails to fit due to a documented fabrication error on our part, or if there is a verified defect in structural sewing or materials:

* You must contact us within 7 business days of delivery or installation.

* Once the package is received, you must videotape the unboxing of the package and inspect every seam, patches & hardware on the project visibly so we can review the footage and conclude that the damages or defects were done prior to you receiving the package.

* We reserve the right to inspect, repair, or modify the item to meet the agreed-upon technical specifications before any replacement or refund is considered.

4. HOW TO INITIATE A RETURN OR WORKMANSHIP CLAIM

To initiate a claim or return request, please email our support team at canvasandsailloft@gmail.com with:

* Your order number or invoice reference.

* Clear photographs illustrating the issue or defect.

* A brief description of the claim.

We will review your inquiry and respond within 2-5 business days. Please do not send any items back without prior written authorization.

5. RETURN SHIPPING COSTS

If a return or modification is required due to our error (defective workmanship or incorrect material shipped), we will cover the return shipping costs or arrange a local service assessment. For all other eligible returns, the customer is responsible for return shipping costs.